Shipping Policy

Shipping Policy — Patric Rice Ball Restaurant

Effective date: September 20, 2025

Contact

Company: Patric Rice Ball Restaurant
Email: info@soiderjanelros.com
Phone: (213) 266-9678
Address: 2831 James M Wood Blvd, Los Angeles, CA 90006, USA — View on Google Maps

Free Shipping (Worldwide)

  • Free Standard Shipping on orders of USD $30+ (after discounts, before taxes/fees) to all destinations we ship to.
  • Offer applies to Standard service; Express/Expedited options are excluded.
  • Import duties, VAT/GST, and brokerage fees are not included in this offer.

Processing Time

  • Orders ship within 1–3 business days (Mon–Fri, excluding holidays).
  • Pre-orders ship on or about the date shown on the product page.
  • During peak periods or promotions, processing may extend by 1–2 business days.

Rates for Orders Under USD $30

Shipping fees are calculated at checkout based on destination, weight, and selected service.

Estimated Transit Times (after dispatch)

  • USA: 5–10 business days
  • Canada / UK / EU: 7–15 business days
  • Australia / New Zealand: 8–15 business days
  • Rest of World: 10–20 business days

Times are estimates and may vary due to customs, remote locations, carrier capacity, weather, or peak seasons.

Carriers & Service Levels

We partner with reputable carriers and may ship from multiple facilities. We may upgrade or split shipments at no extra cost if it improves delivery.

Tracking & Delivery

  • A tracking link is emailed once your order ships.
  • Risk of loss passes to you when the parcel is handed to the carrier.
  • If a shipment is marked Delivered but not received, please check with neighbors/building management and contact the carrier. If unresolved, contact us within 7 days so we can assist.
  • Signature on delivery may be available at checkout for an additional fee (where supported).

Customs, Duties & Taxes

  • International recipients are responsible for applicable import duties, VAT/GST, and fees upon arrival.
  • We cannot control or predict these charges; contact your local customs office for details.

Address Accuracy & Changes

  • Please enter a complete, deliverable address. We are not responsible for delays caused by incorrect or incomplete addresses.
  • Email us within 2 hours of placing your order to request an address change. Once processing begins, changes may not be possible.

Undeliverable, Refused, or Unclaimed Parcels

  • Undeliverable or refused shipments may be reshipped (additional postage may apply) or refunded minus outbound shipping and processing fees where applicable.
  • If the parcel is returned due to unpaid duties/taxes, we can reship after those fees are cleared or issue a refund less shipping/fees per our policy.

Restrictions

  • Certain PO Boxes, military addresses, or remote regions may require specific services or additional time.
  • Some beauty items (e.g., pressurized aerosols or flammable products) may be restricted to ground shipping or unavailable to certain destinations by law or carrier policy.
  • If a location is temporarily unserviceable, we will contact you with options (hold, change of address, or refund).

Partial Shipments & Backorders

  • To avoid delays, items may ship separately at no extra cost. You will receive tracking for each parcel.
  • If an item becomes unavailable, we will notify you and refund or offer alternatives.

Support

Questions about shipping? Email info@soiderjanelros.com with your order number and we’ll be glad to help.