Returns & Refunds Policy

Returns & Refunds Policy — Patric Rice Ball Restaurant

Effective date: September 20, 2025

Contact

Email: info@soiderjanelros.com
Phone: (213) 266-9678
Address: 2831 James M Wood Blvd, Los Angeles, CA 90006, USA

Return Window & Eligibility

  • Returns are accepted within 30 days of delivery.
  • Items must be unused, in original packaging, and in resellable condition.
  • For hygiene/beauty products, opened or used items cannot be returned unless defective or required by local law.
  • Keep original accessories, safety seals, inserts, and gifts-with-purchase together with the item.

Defective, Damaged, or Incorrect Items

Please contact us within 7 days of delivery with your order number and photos. After review, we will repair, replace, or refund as appropriate. Packaging damage alone without product damage may not qualify.

Non-returnable Items

  • Gift cards and digital/downloadable items
  • Final-sale items (as labeled at purchase)
  • Samples or free gifts

How to Start a Return (RMA)

  1. Email info@soiderjanelros.com with your order number, item(s), and reason.
  2. We will reply with a Return Merchandise Authorization (RMA), return address, and packing instructions.
  3. Use the provided label (where available) or ship using a trackable service; keep your receipt. COD/“Return to Sender” packages are not accepted.

Return Shipping Costs

  • If the return is due to our error or a defective item, we cover reasonable return shipping or provide a prepaid label (where available).
  • For all other returns, the customer is responsible for return shipping and any carrier fees.

Refunds

  • Once received and inspected, approved refunds are issued to the original payment method within 5–10 business days.
  • Original shipping fees and any duties/taxes are non-refundable unless required by law.
  • If the returned item shows signs of use, missing parts, or damage not due to transit, we may issue a partial refund or reject the return and send the item back.

Promotions, Bundles & Free Shipping Adjustments

  • Free shipping threshold: If a return brings the net merchandise subtotal below USD $30, the order no longer qualifies for free shipping. We may deduct our standard outbound shipping cost from the refund.
  • Buy X Get Y (e.g., “Buy 2 Get 1 Free” / “Buy 3 Get 2 Free”): The free item(s) must be returned with the paid items. Otherwise, the value of the free item(s) will be deducted from the refund.
  • Bundles/sets: Return the full bundle/set for a full refund. Partial returns may receive a prorated refund or be ineligible, depending on the offer terms.
  • Discount codes and promotional pricing are time-limited and cannot be reinstated on exchanges placed after the promotion ends.

Exchanges

For the fastest replacement, place a new order and return the original following the process above. If an exchange is requested for a defective or incorrect item, we will provide instructions and cover reasonable return shipping.

International Returns

  • International customers are responsible for return shipping and any import/export charges unless the return is due to our error or a defective item.
  • Clearly mark the parcel as “Returned Goods” to avoid additional customs fees; we are not responsible for duties/taxes assessed on returns.

EU/UK Consumers

Where mandatory local consumer laws provide additional rights (such as a statutory cooling-off period), those rights will be honored. Instructions on exercising those rights are available upon request.

Questions

Need help? Email info@soiderjanelros.com with your order number and we’ll guide you through the process.